Frequently Asked Questions
FAQs
About Orders
Placing an order at Luxury Scents Co. is easy! Simply browse our store, add items to your cart, and proceed to checkout. You'll receive a confirmation email right away.
You can request modifications or cancellations within 2 hours of placing your order. Contact us at sales@luxuryscentsco.com as soon as possible. Once processed or shipped, changes may not be possible.
After completing your purchase, you'll receive an order confirmation email. If you don't see it within a few minutes, check your spam folder or contact us at sales@luxuryscentsco.com.
FAQs
About Shipping
Orders typically arrive in 2 to 5 business days. Processing time (1-2 business days) is separate from shipping time.
Yes! We offer free standard shipping on qualifying orders. Check the current threshold at checkout or on our promotions page.
FAQs
About Returns & Refunds
We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition. Start a return by contacting us at sales@luxuryscentsco.com with your order number.
Email us at sales@luxuryscentsco.com with your order number and reason for return. Once we receive and inspect your item, we'll process your refund within 5-7 business days.
Email us at sales@luxuryscentsco.com with photos of the damaged item and your order number within 7 days of delivery. We'll send a replacement or issue a full refund.
FAQs
About Payments
Luxury Scents Co. accepts all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and encrypted.
Absolutely. Our store uses SSL encryption and is fully PCI-compliant. Payment details are never stored on our servers — transactions go through trusted payment gateways.
Payments can be declined due to insufficient funds, incorrect details, or a bank security check. Double-check your details and try again, or contact your bank.